Privacy Policy

Capital Gains Valuations ("we", "us", "our") is committed to protecting your privacy and managing your personal information in an open and transparent way. This Privacy Policy explains how we collect, hold, use, and disclose personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By engaging our valuation services or using our website, you consent to the collection and handling of your personal information as described in this policy.

We collect personal information that is reasonably necessary to deliver our valuation services and operate our business. This typically includes your name, contact details (email, phone, postal address), property address, ownership details, identification documents required for verification, financial and tax-related information relevant to a CGT valuation, and any correspondence you have with us.

When you visit our website we may also collect technical information such as IP address, browser type, device information, and pages visited, via cookies and analytics tools.

We use personal information to prepare and deliver valuation reports, communicate with you about your engagement, issue invoices and receive payment, comply with legal and regulatory obligations (including ATO and API requirements), respond to enquiries, and improve our services and website.

We do not sell personal information. We will not use your information for direct marketing without your consent and you may opt out at any time.

We may disclose personal information to third parties where necessary, including: our Certified Practising Valuers and staff; trusted service providers (IT, secure document storage, accounting); your nominated accountant, solicitor or financial adviser where you have authorised us; and government bodies (such as the ATO) where required by law.

Where we engage third-party providers, we take reasonable steps to ensure they handle your information consistently with the APPs.

We hold personal information in secure electronic systems with access controls, encryption in transit, and regular backups. Physical records, where they exist, are stored securely. We retain records for the period required by professional standards and law (generally a minimum of seven years for valuation files), after which information is securely destroyed or de-identified.

You may request access to the personal information we hold about you, or ask us to correct it if it is inaccurate, by contacting us at admin@assetvaluations.com.au. We will respond within a reasonable period and may require identity verification before releasing information.

Our website uses cookies and similar technologies to remember preferences and measure traffic. You can disable cookies in your browser settings, though some site features may not function correctly as a result.

If you believe we have breached the APPs or mishandled your personal information, please contact us in writing at admin@assetvaluations.com.au. We will investigate and respond within 30 days. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

We may update this Privacy Policy from time to time. The current version is always available on this page with the effective date noted above.

Capital Gains Valuations · admin@assetvaluations.com.au · Phone 1300 768 862 · Mobile 0422 026 728.